jiligamea Privacy Policy

1. Introduction

jiligamea is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. We recognise that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously.

This Policy applies to all personal data collected through jiligamea.asia, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It applies to all registered players and visitors to the platform, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines.

This Policy should be read alongside the jiligamea Terms and Conditions, which govern your use of the platform more broadly.

2. Data Controller

jiligamea is the data controller responsible for the personal information collected through the jiligamea platform. As data controller, jiligamea determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data protection law.

jiligamea has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012. Contact details for the DPO are provided in Section 15 of this Policy.

3. Data We Collect

jiligamea collects personal data in the following categories:

3.1 Registration and Identity Data

When you create a jiligamea account, we collect your full legal name, date of birth, email address, Philippine mobile number, and chosen username. During Know Your Customer (KYC) verification, we may also collect copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS card, or UMID card, as well as proof of address.

3.2 Financial Data

We collect information about your deposits, withdrawals, and transaction history on the jiligamea platform. Payment method details (such as GCash account references, bank account numbers for BPI, BDO, or Metrobank transfers, or masked card details for Visa/Mastercard transactions) are processed by our certified payment partners. jiligamea does not store full card numbers or banking credentials on its own servers.

3.3 Gaming and Activity Data

We collect data about your gaming activity on the jiligamea platform, including games played, bets placed, wagers won or lost, session durations, and responsible gaming tool usage. This data is used to personalise your experience, detect problem gambling patterns, and comply with regulatory requirements.

3.4 Technical and Device Data

We automatically collect technical data when you access the jiligamea platform, including your IP address, device type and operating system, browser type and version, referring URLs, and pages visited. This data is collected via cookies and similar tracking technologies as described in Section 9.

3.5 Communications Data

We retain records of communications between you and the jiligamea support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform.

4. How We Use Your Data

jiligamea uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jiligamea account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to jiligamea's gaming products, process your deposits and withdrawals, and deliver customer support.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and reporting obligations to relevant authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the jiligamea platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming limits, and comply with self-exclusion requests.
• Marketing and Promotions: With your consent, to send you information about jiligamea bonuses, promotions, new games, and special events via email, SMS, or in-platform notifications.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the jiligamea platform.
• Dispute Resolution: To investigate and resolve complaints, disputes, and legal claims relating to your use of the jiligamea platform.

5. Legal Basis for Processing

jiligamea processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform our contract with you — that is, to provide you with access to the jiligamea platform and its services in accordance with our Terms and Conditions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to jiligamea, including AML regulations, tax reporting requirements, and regulatory directives.
• Legitimate Interests: Where processing is necessary for the legitimate interests of jiligamea, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.

6. Sharing Your Data

jiligamea does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: Certified payment service providers who process your deposits and withdrawals, including GCash, PayMaya, and banking partners such as BPI, BDO, and Metrobank.
• Game Providers: Third-party game software providers whose games are available on the jiligamea platform. These providers may receive limited technical data necessary to deliver their games.
• Identity Verification Services: Third-party KYC and identity verification providers who assist jiligamea in verifying the identity and age of players.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including the National Privacy Commission (NPC) and other relevant authorities, where disclosure is required by law.
• Professional Advisers: Legal, accounting, and other professional advisers who provide services to jiligamea, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jiligamea's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

7. International Data Transfers

Some of jiligamea's service providers and game partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, jiligamea will ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

Such safeguards may include contractual clauses that require the recipient to protect your personal data to the same standard as required under Philippine law, or reliance on the recipient's adherence to internationally recognised data protection frameworks.

8. Data Retention

jiligamea retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, jiligamea retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with applicable AML and financial record-keeping obligations. Gaming activity data and responsible gaming records may be retained for longer periods where required by regulatory authorities.

When your personal data is no longer required, jiligamea will securely delete or anonymise it in accordance with our data retention and disposal procedures.

9. Cookies & Tracking Technologies

jiligamea uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the jiligamea platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the jiligamea platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Functional Cookies: Allow the platform to remember your preferences, such as your language settings and display options, to provide a more personalised experience.
• Analytics Cookies: Help us understand how players interact with the jiligamea platform by collecting aggregated, anonymised usage data. This information is used to improve platform performance and user experience.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

9.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiligamea platform. For more information on managing cookies, refer to your browser's help documentation.

10. Security Measures

jiligamea implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiligamea platform.
• Secure, access-controlled data storage with encryption at rest for sensitive personal and financial data.
• Multi-factor authentication options for player accounts.
• Regular security audits, vulnerability assessments, and penetration testing of the jiligamea platform.
• Strict internal access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data protection obligations and information security best practices.

While jiligamea takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiligamea will notify you and the National Privacy Commission in accordance with applicable legal requirements.

11. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiligamea:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data jiligamea holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jiligamea.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiligamea's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiligamea's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jiligamea has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact jiligamea's Data Protection Officer using the contact details provided in Section 15. jiligamea will respond to all verified data subject requests within thirty (30) days of receipt.

12. Children and Minors

If you believe that jiligamea may have inadvertently collected personal data from a minor, please contact our Data Protection Officer immediately using the details in Section 15.

13. Third-Party Links

The jiligamea platform may contain links to third-party websites or services. jiligamea is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected through the jiligamea platform at jiligamea.asia.

14. Changes to This Policy

jiligamea reserves the right to update or amend this Privacy Policy at any time. Where changes are material, jiligamea will notify registered players via email or an in-platform notification prior to the changes taking effect. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the jiligamea platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the platform and may close your account in accordance with the jiligamea Terms and Conditions.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jiligamea, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Data Privacy Request — jiligamea
• Live Chat: Available 24/7 via the jiligamea platform

jiligamea aims to acknowledge all data privacy requests within five (5) business days and to resolve them within thirty (30) days. For complex requests, we may require additional time and will notify you accordingly.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with jiligamea's response to your data privacy request.