Gaming should always be fun — never a source of stress or financial hardship. jiligamea is fully committed to promoting safe, responsible play for every Filipino player on our platform. Here's everything you need to know about our tools, policies, and support resources.
jiligamea provides a full suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, easy to use, and take effect immediately.
Under Philippine law and jiligamea's own platform rules, you must be at least 21 years of age to register an account and participate in any real-money gaming activity. This is not just a formality — it is a firm requirement that jiligamea enforces through a rigorous Know Your Customer (KYC) verification process.
All new players are required to submit a valid government-issued Philippine ID — such as a passport, driver's licence, SSS card, or UMID — before their first withdrawal is processed. jiligamea reserves the right to request age verification documents at any time, and any account found to belong to a person under 21 will be immediately suspended and all funds returned.
If you are a parent or guardian and you believe a minor may have accessed the jiligamea platform using your device or account, please contact our support team immediately at [email protected].
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realise there's an issue until it has already caused significant harm. jiligamea encourages all players to regularly check in with themselves and be honest about their gaming habits.
If you recognise any of the warning signs listed here in yourself or someone you care about, please reach out for help. You are not alone, and support is available. jiligamea's responsible gaming team is available 24/7 to assist you.
Gambling problems are a recognised health concern in the Philippines. PAGCOR operates responsible gaming programmes and support resources for Filipino players who need help managing their gambling behaviour.
Activating self-exclusion on jiligamea is straightforward and takes effect immediately. You can choose a temporary exclusion period or opt for permanent closure of your account. Here's how to do it:
Once self-exclusion is active, jiligamea will also suppress all marketing communications to your registered email address and mobile number for the duration of the exclusion period. We take this commitment seriously.
Visit jiligamea.asia and log in using your registered email address and password. Make sure you are accessing your own account.
Click on your profile icon in the top right corner of the screen, then select "Account Settings" from the dropdown menu.
In your account settings, locate the "Responsible Gaming" section. Here you will find all available tools including deposit limits, session limits, cooling-off, and self-exclusion.
Select "Self-Exclusion" and choose your preferred duration: 30 days, 90 days, 6 months, 1 year, or permanent. Review the terms carefully before confirming.
Confirm your decision by entering your account password. Your self-exclusion will take effect immediately. You will receive a confirmation email at your registered address.
If you have difficulty activating self-exclusion through your account settings, contact our support team directly at [email protected] and we will process the exclusion on your behalf immediately.
jiligamea offers a comprehensive range of spending and activity limits to help you stay in control of your gaming. All limits can be set or adjusted directly from your account settings. Remember: reducing a limit takes effect immediately, while increasing a limit requires a mandatory 7-day waiting period.
We strongly encourage all jiligamea players — especially those who are new to online gaming — to set sensible limits from the very beginning. It's much easier to maintain healthy habits when you establish boundaries early on.
| Limit Type | Available Periods | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Available |
| Loss Limit | Daily / Weekly / Monthly | Available |
| Wager Limit | Daily / Weekly / Monthly | Available |
| Session Time Limit | Per Session (30 min – 8 hrs) | Available |
| Reality Check Reminder | Every 30 / 60 / 90 minutes | Available |
| Cooling-Off Period | 24 hrs / 48 hrs / 7 days | Available |
| Self-Exclusion | 30 days / 90 days / 6 months / 1 year / Permanent | Available |
All limits apply to real-money play only. Decreasing any limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day review period.
Take a moment to honestly answer these questions. If you find yourself saying "yes" to several of them, it may be time to use jiligamea's responsible gaming tools or seek additional support.
If you answered "yes" to two or more of these questions, we encourage you to activate one of jiligamea's responsible gaming tools right away, or reach out to our support team. There is no shame in asking for help — it is the responsible thing to do.
jiligamea is not the only source of support available to Filipino players. The following organisations provide professional, confidential assistance for individuals and families affected by problem gambling.
Gaming is best enjoyed responsibly. Set your limits, know your boundaries, and remember — jiligamea is here to support you every step of the way. Ready to play the right way?
21+ only. Gambling involves financial risk. Please use our responsible gaming tools and play within your means.